Terms and Conditions

Terms and Conditions

General Terms and Conditions

GENERAL INFORMATION

Welcome to our online store www.barefootlab.gr where all the products of the company under the name “barefoot lab IKE” or “the barefoot lab IKE” are available for sale, based at 18 Aristophanous Street, P.O. Box 15234, VAT number 801492849, Tax Office of Cholargos, telephone (+30) 21 1001 0181, email support@barefootlab.gr or sales@barefootlab.gr

The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the security of your transactions are governed by these terms of use, which we invite you to read before browsing the online store and making your purchases. Your browsing in the online store as well as the making of any transaction with our company means your unconditional acceptance of these terms of use. In case of disagreement or reservation regarding part or all of these terms, you can send your relevant e-mail to the e-mail address support@barefootlab.gr before your navigation or making the transaction, otherwise your acceptance of all terms is unconditional.

Our company reserves the right to unilaterally modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of the online store (in whole or in part): a) part or all of these terms of use, b) part or all of the content of the online store and c) part or all of the external appearance (interface), the structure or composition (configuration) of the online store as well as its technical specifications. It is your responsibility to read them at regular intervals, as the Terms in force at the time of the conclusion of the Agreement (as defined below) are the applicable ones.

The company also reserves the right at any time and without prior notice to the user/consumer/visitor/member of the online store to cancel, suspend or terminate the operation of the online store. The user/consumer/visitor/member of the online store acknowledges and unconditionally accepts all of the above by simply browsing and/or using the services of the online store. .

If you have any questions regarding the Terms or the Data Protection Policies, you can contact us using the contact form. The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website, namely in Greek.

. The information or personal data you provide to us is subject to processing under the Data Protection Policies. By using this website you consent to the processing of such information and data and you declare that all information and data you provide to us are true and accurate.

Use of our Website.

By using this website and/or submitting an order through it, you undertake:

a. Use the website only to submit legitimate inquiries or orders.

b. Do not place false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities.

c. Provide us with correct and accurate e-mail address, postal address and/or other contact information.

You also agree that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we cannot process your order.

By submitting an order through the website, you warrant that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

Sales contract – Product order.

The information contained in these Terms and the details contained on this website do not constitute an offer to sell but an invitation to inquire. No contract shall be deemed to have been formed between us and you in respect of any products until your order has been expressly accepted by us. If we do not accept your order and the funds have already been deducted from your account, then these will be refunded in full without interest.

To place an order you will be asked to follow the purchase process and click the «COMPLETE» button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Receiving the email confirms the completion of the order and its acceptance by us.

Product Availability

The products offered through this website are available in Greece and abroad. All product orders are subject to availability. In this light, in the event of supply difficulties or product out of stock, we reserve the right to inform you either by telephone at the number you have provided or by email, regarding similar products of equal or superior quality and value, which you can order. If you do not wish to order such similar products, we will refund you the amount you may have paid in full, without interest.

PAYMENT METHODS

In the Payment Methods, reference should be made to the possibility of payment via credit, debit and prepaid cards of Visa, Mastercard, Maestro, Diners, Discover.

TRANSACTION SECURITY

All payments made using a card are processed through the electronic payments platform.
“Nexi XPay” by Nexi Payments Greece SA and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

Order Rejection

We shall have no liability to you or any third party for the withdrawal of any products from this website, as well as for the removal or editing of any material or content of the website, or for the refusal to process or accept an order after we have sent you the Order Confirmation.

Surrender.

Subject to the provisions of clause 5 above regarding the availability of products and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed in the Order Confirmation by the delivery date specified in the Order Confirmation or, if no delivery date has been specified, within the estimated time period indicated when you select a payment method, and in any case no later than 30 days from the date of the Order Confirmation. The delivery of the products is carried out through the carrier cooperating with us and the time of their shipment at a national level depends on the respective carrier, however, it will be carried out within a reasonable time period from the day after the confirmation of your Order and at a global level depending on the destination. Deliveries on Saturdays or Sundays are made after consultation with the carrier and at an additional charge.

However, delays may occur in cases such as, depending on the delivery area or in unforeseen circumstances.

If for any reason we are unable to meet the delivery date, we will inform you and offer you the option to either continue the transaction with us setting a new delivery date, or cancel the order with a full refund without interest.

For the purposes of these Terms, “delivery” shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party on your behalf, other than the carrier, has acquired physical possession or control of the products, which shall be evidenced by the signature of the order receipt at the agreed delivery address.

Non-delivery.

If it becomes impossible for the carrier to deliver your order, it will be carried out in accordance with the carrier's delivery policy and in any case after telephone communication. If, after 10 days from the moment your order is available for delivery, it has not yet been delivered for reasons not attributable to our fault, we will assume that you wish to cancel the Contract and the Contract will be deemed to have expired. As a result of the termination of the Contract, we will refund to you, without interest, any payment we have received from you, as soon as possible and in any event within 14 days from the date on which the Contract has expired.

In the event of your order being lost due to a carrier error, we will inform you and arrange for the replacement and re-sending of the same products to you, provided that you still wish to complete the order, otherwise we will refund any payment we received without interest.

Transfer of Risk and Ownership of Products.

Responsibility for the products passes to you when you or a third party acting on your behalf, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes to you either upon our receipt in full of all amounts due in respect of the products, including delivery costs, or upon delivery of the products (as defined in clause 7 above, if this occurs later than collection).

Price and Payment.

The price of each product will be that set out at any time on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or to cancel it. If we are unable to contact you, we will treat your order as cancelled and refund you in full any amount you have paid. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Order Confirmation), where the error in the price is obvious and undisputed and can reasonably be recognised by you as an incorrect price. The prices on our website include VAT but not shipping costs, in the event that you are charged with Shipping Costs. Based on our company policy, shipping costs for your purchases within the Greek territory over ……………….euro (………..€) are free for you, while for purchases under ………..euro (.,,,,,€) you are charged the amount of four euros ( …€). Shipping costs for your purchases within the European Union are free for purchases over ……… euro (………..€) while for smaller purchases you are charged …… euro (…€.). Finally, regarding shipping costs for purchases outside the European Union you are charged the amount of ,,,,,,, euro (,,,,,€) regardless of the value of the purchased products. Prices may change at any time, however, subject to the specific provisions immediately above, any changes will not affect orders for which you have already been sent an Order Confirmation.

Once you have selected all the products you wish to purchase, they will be added to your shopping cart and the next step is to proceed with the order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change your order details. You are provided with a detailed description of the purchase process in the Shopping Guide. The file with all your orders is available in the “My Account” field. Payment can be made via cash on delivery, with Visa, Mastercard and American Express credit cards.

To minimize the possibility of unauthorized access, your card details will be encrypted in the bank's secure environment depending on the payment method you have chosen. The bank reserves the right to request pre-authorization of your card to ensure that there is sufficient credit balance to complete the transaction.

Your card will only be charged once your order has been shipped for delivery from our warehouses.

By clicking the “Complete Order” button, you confirm that your credit card is valid and has sufficient funds. Credit cards are subject to validity and authorization checks by your card issuer. If your card issuer does not authorize payment, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you.

Returns – Right of withdrawal

If any of the items you purchased do not fully satisfy you, you can easily return it, as long as you follow the instructions below:

The products that are in offer or is it on sale or is it collectible No refunds are possible.

Choose a Courier of your choice and send the product you want to exchange at your own expense. Once we receive it, we will check that the product is unused and with its tags on and we will call you to confirm your exchange. We do not make reservations in advance for products that are for exchange.

To be eligible for any refund, you must contact us by phone at 211 0010181 or via email at support@barefootlab.gr to receive a refund from the carrier and complete the product return form.

Returns are accepted. within 14 days from their purchase and must be accompanied by a sales receipt or bill of lading.

The product must be in original packaging and in excellent condition.

The products that are in offer or is it on sale or is it collectible No refunds are possible.

In case of a refund, the shipping cost is deducted (5 euros for regular shipping)

We recommend that you check the condition of the goods and their packaging upon delivery of your order, to detect any obvious defects, etc.

The return of products is at the customer's expense.

We are not responsible for any loss of products during return. For this reason, the return of goods must be made either by courier or registered mail via the Post Office.

Your refund will use the same payment method originally used (We will need your IBAN number to transfer the amount to you. Bank charges are the responsibility of the customer), within 14 days from the date we received the product back. The two parties (company - consumer) may mutually agree on a different refund, provided that the consumer shows the return receipt.

For any questions, please contact us at 211 0010181. 

Copyright.

The entire content of this website, i.e., indicatively and not limited to, texts, photographs, drawings, commercial and financial data, programs, files of all kinds, trademarks/logos, the layout of the company, etc., are the intellectual property of this company or another company from which a legal license has been obtained and are protected by the relevant provisions of Greek Law, European Law and applicable international conventions on intellectual property. Under no circumstances should their appearance and display on our website be construed as a transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, the total or partial copying, distribution, transfer, processing, storage, reproduction, republication, modification and any related action on the above elements is expressly prohibited, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of applicable legislation.

The user/consumer/visitor/member of this website accepts and acknowledges that the company has the ability to commercially exploit (either by itself or by third parties) all of the information that appears on it, as well as to modify this information whenever it wishes, with or without prior notice to its users/consumers/visitors/members.